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Terms of delivery

We deliver your orders worldwide. All the orders are sent upon payment. We offer various convenient payment options. You pay, and as soon as we receive the money, we pack your order and send it within 2 business days.

We choose the most suitable (by price and by delivery time) transport companies for you: it is ChinaPost, the largest carrier of China, and Hong Kong Post, one of the high demand global carriers with a most flexible policy concerning goods allowed for carriage.

When the parcel is posted you get a tracking number, which enables you to get full online tracking information on the delivery status of the item.

We lovingly pack your orders, we do not economize on sellotape, bubble wrap or boxes for the most important thing are safety of the parcel. Even if somebody or something damages your parcel during transportation, don’t worry – it is insured.

All you have to do is to draw up a statement upon delivery, fill in a warranty claim form in your profile (which takes just 1 minute), and enclose a scan copy of the report, photos of the parcel and the product. You will be surprised how fast we will sort out any problem of that kind and replace the damaged item. Shall you have any questions, don’t hesitate to ask. Check for a special form on our web-site.